Dear Family

Thank you for submitting your registration form. We’re looking forward to finding someone to suit your needs.

What to do next

  1. If you haven’t already uploaded photos, please email up to 5 photos, including of your family, your house and the au pair/parents' help’s room to
  2. Please make sure you have Skype or WhatsApp video set up ready for interviews with applicants. In our experience, both families and applicants find it helpful to be able to see each other when trying to establish a connection and decide if they are right for each other.

Matching applicants and families

We take great care when trying to match your family with applicants who meet your requitements. We will provide you with the following details:

  • Full registration form
  • Photo
  • Police and medical checks from the applicant’s country of origin
  • References, with details for you to contact them
  • A ‘Dear family’ letter sharing information about the applicant’s family background, education, experience with children and motivation behind wanting the placement.

When we send you details of prospective applicants, please respond quickly to confirm if you would like to interview them and ask for any additional information.

We will arrange for you to interview any applicants you are interested in (either online or in-person if they’re already in the UK). We again ask that you contact us quickly after the interview to avoid disappointment if you are interested in offering them a placement.

Once you have confirmed that you wish to accept an applicant, we will guide you through writing them a formal letter of invitation. You will also need to make your payment for agency fees at this stage.

Customer care

We endeavour to provide a friendly and professional service from your initial enquiry to the point of placement and beyond. We’re available 24/7 to offer support and advice should you need it.

Our success is built on customer satisfaction – we want you to continue to use our agency and recommend us to your friends. We welcome your feedback on all aspect of the service we provide and sincerely hope that you enjoy the experience of using our agency.

Warmest regards,